How Hybrid Work is Changing the Office and What This Means for Mobility

How Hybrid Work is Changing the Office and What This Means for Mobility

What will the office look like in 2024 & beyond and what does this mean for mobility?

  1. Why and how the office is changing
  2. A new perspective on the office
  3. The many benefits of a human-centred office
  4. A culture of belonging
  5. The important role of technology and the digital transformation
  6. What do the changes mean for mobility?

Why and how the office is changing

Throughout history, the office has taken many forms, from factory-like office floors at the beginning of the 20th century to cubicle-like offices in recent times. Today, hot desking and open floor designs dominate.

However, it is not only the office that has changed over time, but also the way people think about their work. And therefore also the way in which companies have to adapt to these changing needs. Three key developments in recent years:

  • The world of work has evolved from manufacturing to knowledge-based industries, making physical workplaces in buildings less important. Modern employees can think, write and even collaborate from anywhere.
  • During COVID-19, employees have gained experience of 'working from home' and received lasting impressions. Many realised that they could work very productively from their living room.
  • The requirement to work from home for an extended period of time gave people time to reflect and rethink the purpose and meaning of their work and their commute to the office.

These changes in the world of work will in turn change offices. More than ever, a people-centred approach is needed, as panelists at the NAVIT "Back-to-Office" event highlighted.

The pandemic has awakened employees' desire for "more" in terms of their workplace - many now want more flexibility and personal responsibility for their working day, they want to decide for themselves how and when they come to the office and how long they work, it's also about work-life balance.

More than ever, work is taking place in a wide range of spaces - onsite and virtual - and companies need to look at how these hybrid behaviours can lead to new work modes, not least to ensure the productivity of their employees. These factors are naturally leading to a rethink in workplace design. Physical and virtual office spaces should be centred on the person doing the work, not the work itself.

A new perspective on the office

While presence in the office is fluid due to hybrid working models, people need to be at the centre of workplace design.

For these changes to be successful, they should be holistic, allow for progression and focus on the individual working habits of employees, regardless of where the work takes place.

Truly human-centred workplaces will:

  • Promote culture and belonging
  • Support a spectrum of work processes
  • Make every visit to the office a rewarding experience

These outcomes can only be achieved when efficient technology that ensures collaboration and productivity is integrated as part of a seamless hybrid experience.

The many advantages of a human-centred office

Human-centric offices that prioritise flexibility, wellbeing and collaboration and cater to the various specific needs of employees offer numerous benefits:

  • Higher employee satisfaction: by prioritising employee comfort and wellbeing, people-centric offices can lead to higher job satisfaction and better employee retention.
  • Increased productivity: When employees find a working environment that suits them and supports their needs, they are more motivated and productive.
  • Improved collaboration: In people-centred offices, collaboration and communication often take centre stage, fostering a sense of community and encouraging teamwork.
  • More creativity: A pleasant and supportive working environment can make employees feel more creative and free to think outside the box.
  • Better company culture: A people-centred office can contribute to a positive company culture, which in turn helps to attract and retain top talent.

A culture of belonging

Strengthening workplace culture and fostering a sense of belonging among employees is not only necessary, but invaluable. One way to improve these components through a human-centred design approach is to create a more conscious workplace through 'virtual first empathy', a deliberate emphasis on hybrid working models. In this sense, hybrid collaboration is favoured in offices, where open workspaces are equipped with interactive conferencing tools so that both face-to-face and virtual employees can work on an equal footing. Video conferencing tools that integrate seamlessly into offices have opened the door for equal participation when used correctly.

By putting people at the centre and embracing a flexible and hybrid future, a digital mindset supports the changing nature of work. This means that regardless of whether someone is working in the office, remotely or flexibly - which can change from day to day or at different stages - a workplace concept can be developed that supports this fluid workflow. This approach allows people to get involved and decide where they do their best work.

The vital role of technology

Like many other aspects of modern life, technology and digital transformation play an essential role in this new process of making offices more people-centred. A combination of digital and physical infrastructure is needed to strengthen collaboration in offices.

In practice, this means that offices should be equipped with built-in interactive elements such as sensors and screens that allow employees to control the heating, air and light while working on new business ideas.

Such ideal office spaces ideally erase the boundaries between back and front office, allowing employees to make decisions about their practical needs and personal wellbeing while seamlessly transitioning between working on site and at home.

What do the changes mean for mobility?

When the meaning and purpose of the office changes, this also has an impact on people's mobility. In concrete terms, this means that most people have changed their mobility behaviour in recent years. With the increasing use of hybrid working models and a limited number of weekly office days, the importance of flexible mobility options is growing. Many people use different forms of mobility and adapt their choice of transport to their current situation and personal requirements instead of relying on a single mode of transport.

Flexible and customisable mobility budgets are playing an increasingly important role in optimally meeting the needs of employees. This is because a mobility budget offers various mobility solutions for the hybrid working environment of employees. In urban areas, new mobility will also have an increasing influence on how employees move around.

Companies should also consider the various mobility profiles of their employees in order to provide them with efficient mobility options in times of hybrid working. Last but not least, mobility plays an important role in attracting and retaining employees in the competition for the best specialists.

Stefan Wendering
Stefan is a freelance writer and editor at NAVIT. Previously, he worked for startups and in the mobility cosmos. He is an expert in urban and sustainable mobility, employee benefits and new work. Besides blog content, he also creates marketing materials, taglines and content for websites and case studies.

How Hybrid Work is Changing the Office and What This Means for Mobility

What will the office look like in 2024 & beyond and what does this mean for mobility?

  1. Why and how the office is changing
  2. A new perspective on the office
  3. The many benefits of a human-centred office
  4. A culture of belonging
  5. The important role of technology and the digital transformation
  6. What do the changes mean for mobility?

Why and how the office is changing

Throughout history, the office has taken many forms, from factory-like office floors at the beginning of the 20th century to cubicle-like offices in recent times. Today, hot desking and open floor designs dominate.

However, it is not only the office that has changed over time, but also the way people think about their work. And therefore also the way in which companies have to adapt to these changing needs. Three key developments in recent years:

  • The world of work has evolved from manufacturing to knowledge-based industries, making physical workplaces in buildings less important. Modern employees can think, write and even collaborate from anywhere.
  • During COVID-19, employees have gained experience of 'working from home' and received lasting impressions. Many realised that they could work very productively from their living room.
  • The requirement to work from home for an extended period of time gave people time to reflect and rethink the purpose and meaning of their work and their commute to the office.

These changes in the world of work will in turn change offices. More than ever, a people-centred approach is needed, as panelists at the NAVIT "Back-to-Office" event highlighted.

The pandemic has awakened employees' desire for "more" in terms of their workplace - many now want more flexibility and personal responsibility for their working day, they want to decide for themselves how and when they come to the office and how long they work, it's also about work-life balance.

More than ever, work is taking place in a wide range of spaces - onsite and virtual - and companies need to look at how these hybrid behaviours can lead to new work modes, not least to ensure the productivity of their employees. These factors are naturally leading to a rethink in workplace design. Physical and virtual office spaces should be centred on the person doing the work, not the work itself.

A new perspective on the office

While presence in the office is fluid due to hybrid working models, people need to be at the centre of workplace design.

For these changes to be successful, they should be holistic, allow for progression and focus on the individual working habits of employees, regardless of where the work takes place.

Truly human-centred workplaces will:

  • Promote culture and belonging
  • Support a spectrum of work processes
  • Make every visit to the office a rewarding experience

These outcomes can only be achieved when efficient technology that ensures collaboration and productivity is integrated as part of a seamless hybrid experience.

The many advantages of a human-centred office

Human-centric offices that prioritise flexibility, wellbeing and collaboration and cater to the various specific needs of employees offer numerous benefits:

  • Higher employee satisfaction: by prioritising employee comfort and wellbeing, people-centric offices can lead to higher job satisfaction and better employee retention.
  • Increased productivity: When employees find a working environment that suits them and supports their needs, they are more motivated and productive.
  • Improved collaboration: In people-centred offices, collaboration and communication often take centre stage, fostering a sense of community and encouraging teamwork.
  • More creativity: A pleasant and supportive working environment can make employees feel more creative and free to think outside the box.
  • Better company culture: A people-centred office can contribute to a positive company culture, which in turn helps to attract and retain top talent.

A culture of belonging

Strengthening workplace culture and fostering a sense of belonging among employees is not only necessary, but invaluable. One way to improve these components through a human-centred design approach is to create a more conscious workplace through 'virtual first empathy', a deliberate emphasis on hybrid working models. In this sense, hybrid collaboration is favoured in offices, where open workspaces are equipped with interactive conferencing tools so that both face-to-face and virtual employees can work on an equal footing. Video conferencing tools that integrate seamlessly into offices have opened the door for equal participation when used correctly.

By putting people at the centre and embracing a flexible and hybrid future, a digital mindset supports the changing nature of work. This means that regardless of whether someone is working in the office, remotely or flexibly - which can change from day to day or at different stages - a workplace concept can be developed that supports this fluid workflow. This approach allows people to get involved and decide where they do their best work.

The vital role of technology

Like many other aspects of modern life, technology and digital transformation play an essential role in this new process of making offices more people-centred. A combination of digital and physical infrastructure is needed to strengthen collaboration in offices.

In practice, this means that offices should be equipped with built-in interactive elements such as sensors and screens that allow employees to control the heating, air and light while working on new business ideas.

Such ideal office spaces ideally erase the boundaries between back and front office, allowing employees to make decisions about their practical needs and personal wellbeing while seamlessly transitioning between working on site and at home.

What do the changes mean for mobility?

When the meaning and purpose of the office changes, this also has an impact on people's mobility. In concrete terms, this means that most people have changed their mobility behaviour in recent years. With the increasing use of hybrid working models and a limited number of weekly office days, the importance of flexible mobility options is growing. Many people use different forms of mobility and adapt their choice of transport to their current situation and personal requirements instead of relying on a single mode of transport.

Flexible and customisable mobility budgets are playing an increasingly important role in optimally meeting the needs of employees. This is because a mobility budget offers various mobility solutions for the hybrid working environment of employees. In urban areas, new mobility will also have an increasing influence on how employees move around.

Companies should also consider the various mobility profiles of their employees in order to provide them with efficient mobility options in times of hybrid working. Last but not least, mobility plays an important role in attracting and retaining employees in the competition for the best specialists.